Frequently Asked Questions
How do I book a ride with GuzoRide?
Booking a ride is simple! Download the GuzoRide app from the Apple App Store or Google Play Store, create an account, enter your destination, and request a ride. You'll be matched with a nearby verified driver, and you can track your ride in real-time from pickup to drop-off.
What payment methods does GuzoRide accept?
GuzoRide supports multiple payment options for your convenience: Telebirr, Visa, MasterCard, Apple Pay, Google Pay, PayPal, and US Dollars. We support automatic currency conversion for US dollars, making it easy for both local residents and international visitors. Payment is only charged when your ride is complete—just like Uber. No upfront charges, no worries.
How does GuzoRide ensure driver safety and verification?
Every driver on our platform undergoes a thorough verification process, including background checks and vehicle inspections. We maintain high safety standards and continuously monitor driver ratings. All drivers are rated by passengers, and we take safety concerns seriously. Your safety is our top priority.
Can I track my ride in real-time?
Yes! GuzoRide provides real-time GPS tracking so you can see exactly where your driver is, when they'll arrive, and follow your journey from pickup to destination. You'll receive notifications when your driver is approaching and when they arrive.
How is the fare calculated?
Fares are calculated based on distance, time, and demand. You'll see an estimated fare before confirming your ride, and the final amount is charged only after your ride is completed. Transparent pricing means no surprises—you'll know what to expect before you ride.
Is GuzoRide available throughout Ethiopia?
We're launching in major cities across Ethiopia and expanding our coverage. Check the app to see if GuzoRide is available in your area. We're continuously working to bring reliable transportation to more locations across the country.
What if I need to cancel my ride?
You can cancel your ride through the app at any time before the driver arrives. Cancellation fees may apply if you cancel after a driver has been assigned and is on the way. Check the app for specific cancellation policies and fees.
Can I use GuzoRide if I'm visiting Ethiopia from another country?
Absolutely! GuzoRide is perfect for international visitors. We support multiple currencies including US Dollars, and our app is available in multiple languages. You can pay with international credit cards, PayPal, or other supported payment methods. No need for local currency or mobile money accounts.
How do I contact customer support?
We offer 24/7 customer support through the app. You can contact us via in-app messaging, email, or phone. If you have any issues with your ride, payment, or need assistance, our support team is here to help around the clock.
Can I become a GuzoRide driver?
Yes! We're always looking for qualified drivers to join the GuzoRide community. Visit our "Join Us" page or contact us through the app to learn more about driver requirements, earnings, and the application process. We offer flexible earning opportunities for verified drivers.
Is my payment information secure?
Yes, absolutely. All payments are processed securely with encryption. Your payment information is protected and never shared with drivers. We use industry-standard security measures to ensure your financial data is safe and secure.
What should I do if I have a complaint or issue with my ride?
We take all feedback seriously. You can rate and review your driver after each ride through the app. For more serious issues, contact our 24/7 customer support team immediately. We'll investigate and take appropriate action to ensure your safety and satisfaction.